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All parcels will be sent as registered shipping if the "Signature of Waiver" option was not selected during checkout.
If no-one is available to sign for the delivery, the parcel will be taken to the local post office for collection.
If the parcel is not collected within the timeframe specified in the delivery attempt card, or as per your
local postal service's policy, it will be returned to us.
In the event of Non Collection we reserve the right to apply a $5.00 administration fee and shipping charges will not be refunded.
The same fee also applies to any parcel refused when delivered on time.
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We don’t send spam or unsolicited mail but still our e-mails can be treated as such.
Why? Because ISPs (Internet Service Providers) and Mail service providers like Yahoo! and Hotmail try hard to block spam. Sometimes they try too hard and mail which is not spam is still blocked.
How do I know if my email from RoyalPuer.com gets blocked?
We will send you
- A confirmation (within 24 hours) when you placed an order
- A notice when your order has been shipped
- A confirmation when you submit an enquiry/feedback to us by using our contact us form
If you are not getting one or several of the above you might have a problem so please read on.
WHITELISTING US IN YOUR E-MAIL PROGRAM, SPAM FILTER, AND MAIL SERVICE
To make sure you receive our e-mail you must make sure we are "whitelisted" in your e-mail program, spam filter, and ISP.
Whitelist us in your e-mail program
If your mail program uses an approved senders list, or a whitelist, put our e-mail addresses on that list:
customerservice@royalpuer.com and newsletter@royalpuer.com (if you have subscribed to our newsletter). You should
also add us to your address book. Most e-mail software now has both built-in spam-filtering and whitelisting
features.
You can also create your own special filters to accept and file incoming e-mail, and to trash other ones. See your
software's help menu for information about spam filters, whitelisting, and creating your own filters, so that you
can indicate to your software to accept mail from RoyalPuer. Your e-mail program may have its own spam (or "junk")
filter. Look at your options for settings on your e-mail to find out how to make sure that your e-mail accepts
mail from RoyalPuer.
If you're using Outlook 2003 or later for your e-mail, you can make sure the e-mails from RoyalPuer are delivered
to your Inbox by letting Outlook know you consider it safe. You can do this several ways, as for instance by:
- opening any e-mail from RoyalPuer, then adding the sender or the sender's domain to your Safe List.
- finding the address in the "From" line of your most recently received mail from RoyalPuer and adding it to
- Personal Contacts in your Outlook Address Book.
- open any e-mail from RoyalPuer, then select Mark as Not Junk.
Whitelist us in your spam filter software
If you use a spam filter outside your e-mail server as well (like McAfee, SpamKiller, SpamAssassin), make sure
that you have whitelisted e-mail from customerservice@royalpuer.com and newsletter@royalpuer.com (if you have subscribed to our newsletter).
Whitelist us with your mail service
- Hotmail or MSN
Place RoyalPuer.com on what is called your "Safe List". The "Safe List" can be accessed via the "Options" link,
on the far right of the main menu tabs, and then by clicking on the Junk E-Mail Filter link.
- Yahoo! Mail
If our e-mail is filtered to your "bulk" folder, open the message and click on the "This is not spam" link next to
the "From" field. You can also create a "filter" at Yahoo that sends RoyalPuer's e-mail into your
Inbox and not the Junk/Bulk Mail folder:
Open your Yahoo! e-mail. Left-click on "Mail Options" on the right side of the screen. In the right hand column,
under "Management" you need to left-click "Filters" then left-click on "Add Filter."
Call this filter 'RoyalPuer'.
Find the place where it says "if all of the following rules are true ..." and go to the top row labeled "From
header." Choose "contains" in the drop-down menu and type in "@royalpuer.com".
At the bottom, choose "Inbox" from the drop-down menu where it says "Move the message to:"
Finally, left-click on the "Add Filter" button.
- Gmail
If our e-mail isn't getting through to you, make sure that it has not been mistakenly marked as Spam:
Click Spam along the left side of any Gmail page.
Check mark the box next to our newsletter.
Click Not Spam button along the top.
- Other Mail Services
Each mail service is a little different, but the idea is the same. If you can't find how to add
customerservice@royalpuer.com to a whitelist, try adding them to your address book, or
moving our e-mail from the Junk folder to your "inbox", or forwarding the message to yourself (if you're getting
it at all, that is).
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